Privacy Policy

This Privacy Policy explains how Fixoldpic collects, uses, processes, and protects your information when you use our iOS application, the App. We are committed to safeguarding your privacy and ensuring the security of any information you provide while using the App. By using Fixoldpic, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Fixoldpic is designed to provide a simple, fast, and reliable old photo restoration service. Importantly, you do not need to create an account or log in to use any of the Apps core features. We collect only the minimum necessary information to deliver and improve our services.

Important Notice On Facial And Portrait Data

Fixoldpic does not collect, extract, store, or process any facial recognition data, biometric information, or portrait privacy information from the photos you upload. We do not retain or use any elements that could identify individuals faces or personal characteristics. This commitment applies at all stages, and no such data is ever saved or analyzed for identification purposes.

Information We Collect

We collect information directly from you when you use the App, and this information is limited to what is essential for the photo restoration process. The types of information we collect include the following.

Uploaded Photos. When you use the Apps restoration service, you will upload photos including old, damaged, or blurry photos to our servers. These photos are used solely for applying AI-powered enhancement, such as improving clarity, repairing scratches, restoring details, and adding natural color if you select the coloring feature. Consistent with our policy, we do not collect or store any facial recognition data or portrait privacy information from these photos.

Feedback And Support Information. If you choose to contact us for support or provide feedback for example via the in-app contact form or email, we may collect your email address and any information you include in your message. This information is used solely to respond to your inquiries, address your concerns, and improve the App based on your suggestions.

How We Use Your Information

Providing Customer Support. If you contact us with questions or issues, we use the information you provide such as email address and message content to respond to your request and resolve any problems.

Ensuring Service Security. We may use limited data to monitor and prevent fraudulent or unauthorized activities, and to ensure the security and integrity of our servers and the App.

Sharing Of Your Information

We take your privacy seriously and do not sell, rent, or share your personal information or uploaded photos with any third parties for marketing, advertising, or other commercial purposes. We may share information only in the following limited circumstances.

Service Providers. We may engage trusted third-party service providers to assist us in delivering the Apps services for example cloud storage providers for temporary processing of uploaded photos or AI technology partners for the restoration algorithms. These third parties are contractually obligated to use your information only for the specific purposes of providing the services we request, and they are required to maintain the confidentiality and security of your information. They are prohibited from using, disclosing, or retaining your information for any other purpose.No facial recognition data or portrait privacy information is shared, as none is collected.

Legal Requirements. We may disclose information if required to do so by law, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a legitimate request from a competent authority.

Your Consent. We will never share your information with third parties unless you have explicitly given us your consent to do so.

Data Retention And Security

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required to maintain the Apps functionality and security.

Uploaded Photos. Original and processed photos are retained only for the duration of the restoration process. Once the restored photo is delivered to you and made available for you to save or share, both the original and processed versions are immediately deleted from our servers. We do not store any photos permanently, and no facial recognition data or portrait privacy information is retained at any time.

Support And Feedback Information. If you contact us for support, we may retain your email address and message content for a reasonable period to ensure we can follow up on your inquiry and maintain a record of customer interactions. This information is deleted once it is no longer necessary for these purposes.

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data transmission using encryption protocols, secure storage of data on protected servers, and regular security reviews to identify and address potential vulnerabilities. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. However, we take all reasonable steps to minimize the risk of data breaches.

Your Control Over Your Information

Since Fixoldpic does not require an account, you have full control over the information you provide to us.

Uploaded Photos. You choose which photos to upload, and once the restoration process is complete, the photos are deleted from our servers. You can save the restored photo to your device or share it via other platforms at your discretion.

Support Information. If you have previously contacted us for support, you can request that we delete your email address and message content by contacting us at the email address provided below.

Opt-Out Of Usage Data Collection. While usage data is anonymous, if you wish to opt out of the collection of non-essential usage data, you can do so by adjusting your device settings for example disabling app analytics in your iOS settings or by contacting us directly.

Childrens Privacy

Fixoldpic is not intended for use by individuals under the age of 18. We do not knowingly collect information from anyone under 18. If we become aware that we have collected information from an individual under 18, we will immediately delete that information from our servers. If you are a parent or guardian and believe your child has used the App and provided information to us, please contact us at the email address below to request the deletion of such information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our service, technology, or privacy practices. When we make changes, we will update the Last Updated reference at the bottom of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the App after the updated Privacy Policy is posted constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via email at gz@xingqingag.com. We will respond to your inquiry as promptly as possible.